Frequently Asked Questions


What Do I need to Make an RV Rental Reservation?

Making an RV Rental reservation is simple to do. You can either make your reservation online or you can call our office and we would be happy to assist you in completing the reservation.  You will need to have the following information available when making your reservation.    1. The dates of your trip.    2. What city you want to pick up the RV in.    3. Which RV you are interested in. (There may be a few different size units that would accommodate your party based on beds and seat belts.)    4. Your VISA, MasterCard or Discover card and Drivers License.  An advance payment of 50% of the base reservation (with a $400 minimum) is required at the time of reservation to secure an RV for your trip.

What is your Cancellation Policy?

Reservations may be canceled with a full refund if done so within 7 days of making the reservation. After the first 7 days of making the reservation, the advance payment becomes non-refundable. If the trip needs to be cancelled after the first 7 days of making the reservation and 14 days before the scheduled trip, the advance payment can be used as a credit towards a future trip with Access RV.  Cancellations made within 14 days of your departure date are only credited if the unit is booked again.

If you feel there is a possibility of cancellation, we suggest purchasing  Travel insurance from a third party provider.  Travel insurance can provide you coverage for medical expenses, trip cancellation/interruption, baggage damage, medical evacuation, and much more.  It can provide coverage for airfare, campground reservations or any advance payments you make with tours or activities.  The costs is very reasonable and gives you peace of mind when traveling.

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days of the confirmed cancellation.  An email will be sent confirming the cancellation and the status of the advance payment.

What is the Security Deposit?

The security deposit is required at the time of departure and is used to cover any additional expenses over the estimated trip costs. This deposit is used to cover such costs as additional miles, refueling and damage. The amount of the deposit will vary depending on the level of insurance you select. The security deposit is an authorization on a credit card. This does not charge the card and will not show up on your statement, but it does place a hold on the funds preventing you from using the amount. For specifics on the amount of the security deposit and insurance options, see the question “What Kind of Insurance is on the Rental?” listed below.

Do you allow RV Rentals for Burning Man?

Yes. We do allow responsible individuals to rent motorhomes and travel trailers for the Burning Man event. To reduce damage from the playa where the event takes place, a maintenance fee of $125 is charged to change the oil and filter on both the engine and generator. Additional cleaning fees will be applied if the unit is returned with playa on/in the RV.  To prevent additional cleaning fees, please follow the recommendations listed on the burning man website or take advantage of a professional cleaning service before returning the RV.

When can I pick up and return my rental?

RVs are due in by 11:00am in order for us to prep them for departure between 2:00pm and 5:00pm. If your RV is available and ready for pick up, we will get you out as soon as possible. Exact pick up times are set within 7 days of your pick up date. During the summer months RVs must be returned no later than 11:00am. A late fee of $50 per hour is assessed for units returning late.

(Pick up and drop off times are based on availability and are more flexible during the off-season.)

Who is eligible to drive the rental motorhome?

Any licensed, adult driver 25 years of age or older who is currently covered under an auto insurance policy is eligible to drive a motorhome. If you are using our policy, a nominal fee may apply to add additional drivers. Ask your vacation adviser for details.

What kind of insurance is on the rental?

Most personal automobile policies provide coverage for RV Rentals. Personal auto insurance often will provide the best coverage with the limits you are comfortable with and provide a low security deposit of $500. Check with your agent to find out if your personal policy provides coverage.

If your personal auto policy does not provide coverage, there is basic insurance on the RV with a $2000 deductible that is included at no charge.

If your policy does not provide insurance coverage for the RV, there are four options for you to choose from.

  • No Charge: $2,000 damage deposit. $2,000 deductible. Provides coverage for the RV. Does not provide liability coverage.
  • $19.95 per day: $1000 damage deposit. $1,000 deductible. Provides state minimum liability requirements. Provides Loss of Use protection.
  • $32.95 per day: $600 damage deposit. $600 deductible. Provides State minimum liability requirements. Provides Loss of Use protection. Includes up to $150/day incidental expense protection associated with RV break-down for incurred expenses such as hotels, rental car, meals, etc.
  • $44.95 per day: $500 damage deposit. $500 deductible. Provides state minimum liability requirements. Provides Loss of Use protection. Includes up to $250/day incidental expense protection associated with RV break-down. 100% of tire replacement, rock chip and C-Class windshields are also covered. 50% of A-Class windshields are covered.

Many of our customers do have an umbrella liability policy that would provide coverage. If you do not and would like to increase your Liability coverage to $1 million instead of the state minimums you may pay an extra $16.95 per day. This can be added to any of the above mentioned options.

The security deposit is an authorization only on a VISA, MasterCard or Discover at the time of pick-up. This does not charge the card but does confirm the funds and holds the amount during the duration of your trip. If you are using one of our options, you can decide which one at the counter when you are picking up your RV.

Am I allowed to tow anything with my RV rental?

Motorhomes are able to tow a 3,500 pound trailer.  Towing with the motorhome requires prior permission. Please request to tow at the time you book your reservation, a $35.00 towing charge will apply. THE MOTORHOME PROVIDES NO COLLISION OR LIABILITY COVERAGE FOR DAMAGE TO THE TOWED OBJECT, OR FOR ANY THIRD PARTY INJURY CAUSED BY THE TOWED OBJECT.

What is required for towing a trailer?

The tow vehicle must have a Class III receiver, a brake control and a 7-way wiring plug in order to tow a travel trailer. The trailer tongue height is 18″-21″ off the ground and the trailer ball size will vary depending upon trailer size. Most of the trailers are a 2″5/16 ball. Access RV has ball mounts available to rent for $9.00/trip and brake controls for $69.00/trip. This equipment fits most vehicles. Contact us for more specific information.

Am I allowed to have pets?

Small, domesticated pets are allowed in some of our rental units. An increased damage deposit and cleaning fee may apply. Ask your vacation adviser for details. Additional cleaning charges WILL apply for pet odor, hair, etc.

Is smoking allowed in the RVs?

Smoking is NOT allowed in our rental units. A minimum $500.00 deodorizing fee WILL be charged for odor caused by smoking.

Are there restrictions as to where I can take my rental?

Motorhomes are limited for use on well graded or paved roads. Trips into Mexico are not permitted. Also, travel through extreme desert areas, such as Death Valley, during hot periods is not permitted. If you have questions, call your vacation adviser.

Are there one-way rentals?

Yes, to limited cities. Rates are based on distance and vary depending on time of year. Miles to return the RV to its point of origin are the responsibility of the customer. Call your vacation adviser for details and pricing for your drop-off location.

What is Pre-Paid Cleaning?

Access RV offers a cleaning service for the return of your motorhome. For an optional fee of $89.00 we will do up to three hours of cleaning upon your return. Over the years, we have found most people do not have the facilities nor do they wish to cut their travel time short to perform this unpleasant task. Prepaid cleaning includes both inside and outside of the RV unit. So, let us do this for you!

What is Pre-Paid Dumping?

Unlike some other companies, for $48.00 we will dump, flush and sanitize the RV holding tanks. Again, lack of facilities and desire to perform this task has prompted us to offer this service. Our normal dumping charge is $75.00. Prepay and save!

What is the difference between a Class A and Class C motorhome?

We rent two different classes of motorhomes that are both self-contained. Class C motorhomes have a truck chassis on the front as well as a cabover bed. This class is the most economical and also has a greater variety of floorplans to fit your needs. Class A motorhomes are bus-style and have a flat front with a large windshield. They are built with higher ceilings providing a more luxurious ambiance. They also include larger tanks and hydraulic leveling systems.

What is Included in the Kitchen Kit?

The kitchen kit stocks the kitchen with the necessary items for six people. Included in the kitchen kit is; pots and pans, cooking utensils, casserole dish, pitcher, coffee maker, toaster, dish rack, six place settings including plates, saucers, cups glasses and silverware. Also included is a new non-abrasive soft scrub,dish soap, salt and pepper. If you have a special request such as a stove top peculator, please ask. You never know what we may have in stock.

Can I ship personal items to you for our vacation?

Of course! Many of our out of town guests ship parcels to us before they arrive. Just ship it to yourself in care of Access RV at the address you are picking up from. We can also make sure your items are picked up when a call tag is provided.

What is the fuel policy?

Our fuel policy is very simple. Fuel is marked at time of delivery. If the fuel is less upon return, a $15.00 fuel fee will be added to the actual costs to return the fuel to its original level. Propane is available on-site and is full when picked up and is charged only for the amount used.

What about the generator?

Motorhomes come with a generator so you can camp anywhere you want, with or without hook-ups. Generators are only needed when the RV is not plugged into shore power. The only items that require AC power is the overhead air conditioner, microwave, TV/DVD player and any item you would plug into an AC wall outlet.  One free hour of generator is included for each day of your rental. Additional hours are charged at $5.95 per hour. Unlimited generator is available for $9.95 per day.

What is your Privacy Policy?

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We follow all information privacy requirements and regulations as set forth by state and federal law.

How Long can I Dry Camp in an RV?

Dry camping means you are camping without any electricity, water or sewer. The length of time an RV can go before it needs to be recharged, (water, sewer & battery) will vary depending on the unit. The smaller the unit, the shorter the time. Batteries can go dead as quick as 48 hours depending on the use. On board water will vary depending on consumption. Showers take the most water. Holding tanks also vary based on use. On average, motorhomes may go 3-5 days. trailers about the same if you have an alternative power source to charge the batteries.

What AMPs do I need for electric hookups?

Many campgrounds will have various options for electric hookups. All of our motor homes and trailers need a 30 AMP hookup. If the campground only offers a 110v/15AMP (regular household outlet) then you can still use that to power everything except the overhead air conditioner with the adapter provided in every rental.